Privacy Policy

Last Updated: September 2026

The Fit Stop (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Full name
Email address
Phone number
Address or location information
Fitness goals and preferences
Booking and appointment information
Information submitted through contact or enquiry forms
Payment and transaction information where applicable

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage data.

2. How We Use Your Information

We may use your information to:

Respond to enquiries and requests
Schedule and manage appointments
Provide fitness and wellness services
Personalize training and service recommendations
Process payments and purchases
Communicate with you about your bookings or services
Improve our website, services, and customer experience
Send promotional communications where permitted
Maintain website security and prevent misuse
Meet legal and regulatory requirements

3. Fitness & Health Information

Some of our services may involve information about your fitness, physical condition, goals, injuries, limitations, or nutritional preferences.

We only collect information that is reasonably necessary to provide or improve our services. You should provide accurate and relevant information so that our team can provide appropriate guidance.

Where required by applicable law, we will obtain appropriate consent before collecting or using sensitive information.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support analytics or marketing activities.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our business, such as:

Website hosting providers
Payment processors
Booking and scheduling platforms
Email and communication providers
Analytics and marketing providers
IT and security service providers

These providers may only access information necessary to perform their services.

We may also disclose information where required by law, legal process, or to protect the rights, safety, and security of The Fit Stop, our clients, or others.

6. Payment Information

When you make a payment through our website or a third-party payment provider, your payment information may be processed directly by that provider.

We generally do not store complete payment card details on our own website unless explicitly stated.

You should review the privacy policy of the relevant payment provider for information about how they handle payment data.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.

When information is no longer required, we may securely delete or anonymize it.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Object to certain uses of your information
Request restrictions on certain processing
Opt out of marketing communications

To exercise an applicable right, please contact us using the details provided on our website.

10. Marketing Communications

If you have agreed to receive marketing communications, we may send you information about services, promotions, events, or updates from The Fit Stop.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of those third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy, how we handle your information, or your privacy rights, please contact The Fit Stop through the contact details provided on our website.

Your Privacy Matters

We are committed to handling your personal information responsibly and transparently while providing you with a better fitness and wellness experience.